Refund, Cancellation and Out of Stock Policy

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We offer a 10 day Money Back Guarantee on almost every product we offer. Please call customer service at 800-513-9368 , in advance to obtain an RMA number (Return Merchandise Authorization) within 10 days of purchase date.
- Return merchandise with RMA number to:
  
  Karen Hunter Media
  (print RMA number Here)
  13442 Fox Glove Street
  Winter Garden, Florida 34787
NOTE: Refunds sent with no RMA number, or mailed to the call center will be returned to sender.

Please submit any cancellation via email to info@getgreenbooks.com , or call on our business phone at 800-513-9368 .
Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as "Out of Stock", we can special order the item for you and ship it as soon as we get it. Most items ship within a few days.

Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.

Some items are listed for sale on our web site that have not been released from the manufacturer yet. We place these items on the web site so that consumers may pre-order the items. Preorders are reserved with payment up front on a first come, first served basis. You may also request to be placed on a “notify list” and we will let you know when products are in-stock and available for delivery. Be advised that prepaid orders always get priority for delivery.